Q: 🕥What are the business hours of the store ? Are there any days off ?

Weekdays : 10:30 AM - 1:00 PM & 2:00 PM - 5:30 PM Weekends: 10:30 AM - 1:00 PM & 2:00 PM - 4:00 PM Closed on Sundays and public holidays

Q: 🏡Where is the store located ? What are the transportation methods to get there ? Is there a parking lot nearby ?

🏡 Store Address : Room A, 11/F, Block A, Lee Sum Factory Building, 28 Ng Fong Street, San Po Kong The store is located about a 9-minute walk from the 🚇 A2 exit of Diamond Hill MTR station . There are also nearby 🚌 bus/minibus stops on Sze Mei Street (San Po Kong Public Transport Terminus) with routes covering areas such as Mong Kok, Tsim Sha Tsui, Hung Hom, Kwun Tong, Tseung Kwan O, Ma On Shan, Tai Po, Yuen Long, Sai Kung, and more. 🚗 Nearby Parking Lots : Wing Shing Industrial Building Car Park Rhythm Garden Car Park New Treasure Centre Car Park Wing Chai Industrial Building Car Park

Q: 💰What payment methods can be used for payment ?

📱 Accepted Payment Methods for Online Shop : Visa, MasterCard, UnionPay, WeChat Pay, AliPay HK, AliPay, PayMe, and FPS. 🏡 Accepted Payment Methods for Physical Store : Visa, Mastercard, WeChat Pay, AliPay HK, PayMe, and Octopus Card.

Q: 💦How to do laundry ? What should be noted when handling school uniforms ?

🏷️ Follow the care instructions on the label. Wash dark and light-colored clothes separately. Separate clothing from accessories before washing. Use a laundry bag and turn clothes inside out for better durability. Zip up clothing to prevent friction and damage during washing. Dry sweaters flat to prevent stretching and avoid high temperatures. READ MORE : https://esgschoolhk.com/pages/laundry-tips

Q: 🔁Can I exchange the school uniform if there are any issues or if the size doesn't fit?

🏷Returning the item with the hang tag, packaging, and unwashed school uniform allows for an exchange. (Size differences may affect pricing. Contact customer service to check stock availability and arrange an exchange.) Supports 🚚 SF Express or 🏡in-store exchange , with the customer responsible for round-trip shipping fees. 🏡Store Address : Room A, 11/F, Block A, Lee Sum Factory Building, 28 Ng Fong Street, San Po Kong ☎️Store Phone : +852 5542 7877 READ MORE : https://esgschoolhk.com/pages/exchange-policy

Question 1

🕥What are the business hours of the store ? Are there any days off ?

Accepted Answer

Weekdays : 10:30 AM - 1:00 PM & 2:00 PM - 5:30 PM
Weekends: 10:30 AM - 1:00 PM & 2:00 PM - 4:00 PM
Closed on Sundays and public holidays

Question 2

🏡Where is the store located ? What are the transportation methods to get there ? Is there a parking lot nearby ?

Accepted Answer

🏡Store Address : Room A, 11/F, Block A, Lee Sum Factory Building, 28 Ng Fong Street, San Po Kong

The store is located about a 9-minute walk from the 🚇A2 exit of Diamond Hill MTR station .

There are also nearby 🚌bus/minibus stops on Sze Mei Street (San Po Kong Public Transport Terminus) with routes covering areas such as Mong Kok, Tsim Sha Tsui, Hung Hom, Kwun Tong, Tseung Kwan O, Ma On Shan, Tai Po, Yuen Long, Sai Kung, and more.

🚗Nearby Parking Lots :
Wing Shing Industrial Building Car Park
Rhythm Garden Car Park
New Treasure Centre Car Park
Wing Chai Industrial Building Car Park

Question 3

📆Do I need to make an appointment to visit the store ? How can I make an appointment ?

Accepted Answer

To provide the best fitting and shopping experience, we recommend that you make an appointment for your visit.

☎️Store Phone Appointment : +852 5542 7877
📱Online Appointment System : https://esgschoolhk.simplybook.asia/v2/#book

Question 4

📦What are the delivery options ? Can it be shipped to mainland China ? Is shipping fee required ?

Accepted Answer

We support SF Express delivery or in-store pickup in Hong Kong.

🚚For SF Express delivery, shipping fee is paid by the customer and it can be delivered to Hong Kong and Guangdong Province in China.

🏡Pickup at the store is free of charge, and the pickup location is Room A, 11/F, Block A, Lee Sum Factory Building, 28 Ng Fong Street, San Po Kong

☎️Store Phone Appointment : +852 5542 7877
📆Online Appointment System : https://esgschoolhk.simplybook.asia/v2/#book

READ MORE : https://esgschoolhk.com/pages/logistics-policy

Question 5

💰What payment methods can be used for payment ?

Accepted Answer

📱Accepted Payment Methods for Online Shop : Visa, MasterCard, UnionPay, WeChat Pay, AliPay HK, AliPay, PayMe, and FPS.

🏡Accepted Payment Methods for Physical Store : Visa, Mastercard, WeChat Pay, AliPay HK, PayMe, and Octopus Card.

Question 6

💦How to do laundry ? What should be noted when handling school uniforms ?

Accepted Answer

🏷️Follow the care instructions on the label.

Wash dark and light-colored clothes separately.
Separate clothing from accessories before washing.
Use a laundry bag and turn clothes inside out for better durability.
Zip up clothing to prevent friction and damage during washing.
Dry sweaters flat to prevent stretching and avoid high temperatures.

READ MORE : https://esgschoolhk.com/pages/laundry-tips

Question 7

🔁Can I exchange the school uniform if there are any issues or if the size doesn't fit?

Accepted Answer

🏷Returning the item with the hang tag, packaging, and unwashed school uniform allows for an exchange.
(Size differences may affect pricing. Contact customer service to check stock availability and arrange an exchange.)

Supports 🚚SF Express or 🏡in-store exchange, with the customer responsible for round-trip shipping fees.
🏡Store Address : Room A, 11/F, Block A, Lee Sum Factory Building, 28 Ng Fong Street, San Po Kong
☎️Store Phone : +852 5542 7877

READ MORE : https://esgschoolhk.com/pages/exchange-policy

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